Privacy Policy

Last updated: 16/02/2024

INTRODUCTION

The Hiring Hub Limited (“Hiring Hub”, “we”, “us” or “our”) is committed to protecting the privacy of our website’s visitors and users of our services. Please read this privacy notice, as it explains how we collect, use, maintain, process and disclose your personal data through your access to our website and use of our services.

This notice applies where we are acting as a “controller” with respect to the use of your personal data; in other words, where we determine the purposes and means of the processing of that personal data. Where we are acting as a “processor” – that is, we are handling the personal data on behalf of and in accordance with the instructions of an employer or recruiter – information about these activities will be set out in the employer’s or recruiter’s own privacy notice.

CONTACT DETAILS

If you have any questions about this privacy notice or the ways in which we use your personal data, please feel free to contact us.

Our contact details are:

The Hiring Hub Limited
Fourways House
57 Hilton Street
Manchester
M1 2EJ

You can also contact us by email at: [email protected] and by telephone on 0161 300 7235.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the opportunity to hear and attempt to rectify your concerns before you approach the ICO so please contact us in the first instance.

THE INFORMATION WE COLLECT

We collect information about you when you complete forms on our website.

We also collect information when you register for webinars/events, complete surveys, use our web chat or contact us via email or via phone. Website usage information is collected using cookies.

We may collect:

• Contact details: information that allows us to contact you directly such as your name, email address, telephone number and addresses.
• Payment information: Credit/debit card details and bank account details you provide so that we can make payments to you or receive payments from you.
• Records of your interactions with us: such as telephone conversations, letters and other correspondence (including email).
• Your marketing preferences: so that we know whether and how we should contact you.
• Information relating to the usage of our website and service: such as your location; IP address; browser; operating system; referral source; length of visit; individual page views; site navigation.
• Any other information that you provide to us when you contact us.

HOW WE USE YOUR PERSONAL DATA

Purpose	Personal Information Used	Lawful Basis
Handle your webinar / event registration.	The personal data you provide when you register.	We have a contractual obligation to deliver the webinar / event to you or, if we do not, you have consented to us using your personal data in this way.
Provide our services to employers and recruiters.	All the personal data we collect.	Where you are the employer or recruiter (in a personal capacity), this is necessary to fulfil our contract with you. Otherwise, it is in our and the employer’s or recruiter’s legitimate interests for us to be able to fulfil our contracts with employers and recruiters.
Make payments to you and receive payments from you.	Transaction and payment information.	Where you are the employer or recruiter (in a personal capacity), this is necessary to fulfil our contract with you or is otherwise done with your consent. Otherwise, it is in our and the employer’s or recruiter’s legitimate interests for payments to be made promptly and using the correct payment details.
Answer your queries or complaints.	All the personal data we collect.	We have a legal obligation to provide complaint handling services. Where you submit a query or complaint which requires a particular response or action, we will take this as your consent for us to deal with your query or complaint and respond as appropriate.
Staff training.	All the personal data we collect.	We have a legitimate interest to improve the services we provide.
Perform credit checks.	Contact details. Payment information.	Where you are the employer or recruiter (in a personal capacity), this is necessary to enter into a contract with you.
Perform anti-money laundering checks.	Your contact details.	We have a legal obligation to do so.
Determine products and services that may be of interest to you.	All personal data we collect (but not your payment information).	We have a legitimate interest to identify new services that may be of interest to you.
Determining the effectiveness of promotional campaigns and advertising.	All personal data we collect (but not your payment information).	We have a legitimate interest to maximise the effectiveness and relevance of our marketing.
Investigating fraud and debt collection.	All the personal data we collect.	We have a legitimate interest in so doing.
Administering, supporting, improving and/or developing our website.	All the website usage information we collect.	We have a legitimate interest in so doing.
Development new products and services.	All the personal data we collect.	We have a legitimate interest in so doing.
Creating anonymised datasets for the purposes of testing our IT systems, research and data analysis.	All the personal data we collect.	We have a legitimate interest in so doing.

CALL RECORDING

We record our telephone calls for internal administration, training, quality assurance and to meet our legal reporting obligations.

Recordings are stored within secure cloud infrastructure for no longer than 1 year unless our engagement extends beyond this time, or we are required to do so by law.

SOURCES FROM WHICH WE COLLECT YOUR PERSONAL DATA

We collect personal data from a number of sources. These include:

• Directly from you: when you complete forms we provide to you, contact us via our support desk, make a complaint, contact us by phone or email or communicate with us directly in some other way.
• Other companies we work with:

They provide us with information to help us deliver our services to you. These include:

• Companies in the same group of companies as us: who may provide relevant information about you.
• Companies in the business of supplying data lists: the personal data we acquire is processed on the lawful basis of ‘legitimate interest’.
• Credit reference agencies: provide us with information on your creditworthiness.
• Public registers: such as the Land Registry or Companies House provide us with information relevant to the employer or recruiter.
• Company websites.
• Business networking websites where the information is likely to have been published directly by the individual (or on their behalf by a third party with authority to do so) and where the data is likely to have been published for business purposes or with the expectation that third parties may process this personal data for business purposes, including marketing.

SHARING YOUR PERSONAL DATA

We share personal data with the following parties:

• Companies in the same group of companies as us.
• Other legal or professional advisors: where relevant for the provision of our services to an employer or recruiter.
• Any party approved by you or an employer or recruiter.
• Credit reference agencies.
• Other service providers and advisors: such as companies that support our business, help us analyse the data we hold, process payments, send communications to our clients, provide us with legal or financial advice and generally help us deliver our services to you.
• Purchasers of our business: buyers or prospective buyers who we sell or negotiate to sell our business to.
• The Government.
• Police and law enforcement: to assist with the investigation and prevention of crime.

We do not disclose personal data to anyone else except as set out above.

TRANSFERRING YOUR PERSONAL DATA INTERNATIONALLY

The hosting facilities for our website are situated in the United States.

Due to this, your personal data may be transferred between the UK and the United States. This is permitted under UK data protection law, as the UK has determined that members of the EU-US Data Privacy Framework (DPF) provide adequate protection for personal data. Hiring Hub’s hosting provider is a member of the DPF and the UK Extension.

You acknowledge that personal data that you submit for publication through our website may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

ANALYTICS

We use Google Analytics. Google Analytics gathers information about the use of our website using cookies. The information gathered is used to create anonymous reports about the use of our website. You can find out more about Google’s use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google’s privacy policy at https://policies.google.com/privacy.

For full information on the cookies we use, and how to opt out, visit our cookies policy.

DIRECT MARKETING

Email, post, SMS and telephone marketing: from time to time, we may contact you by email, post, SMS or telephone with information about products and services of ours and/or our partners which may be of interest to you.

We send marketing communications on the basis of “legitimate interest” (see above) and, where applicable, the soft opt-in allowed by the Privacy and Electronic Communications Regulations (PECR).

You can let us know at any time that you do not wish to receive marketing messages by emailing [email protected]. You can also unsubscribe from our marketing by clicking on the unsubscribe link in the marketing messages we send to you.

If you actively consent to receiving information from us, you may still opt out at a later date.

RETENTION OF YOUR PERSONAL DATA

We will keep your personal data for as long as we require it for the purpose for which it was provided. If it is in connection with the use of our service, we will keep it for as long as you are using the service. If it is in connection with communication we have with you, we will keep it for as long as is required to resolve your enquiry.

After that, we may retain your personal data for a reasonable period to maintain our records and satisfy our legal, tax or regulatory obligations, or other legitimate and lawful business purposes. Where we no longer need your personal data, we will dispose of it in a secure manner.

YOUR RIGHTS IN RESPECT OF YOUR INFORMATION

You have the following rights in relation to your personal data:

• the right to be informed about how your personal data is being used
• the right to request we provide you with any personal data we hold about you
• the right to opt-out of receiving direct marketing messages
• the right to request the correction of inaccurate personal data
• the right to request the blocking or deletion of your personal data, or to object to or restrict how we use your personal data, in certain circumstances

Supply of such personal data that we hold about you will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal data to the extent permitted by law.

Whilst this privacy notice sets out a general summary of your legal rights in respect of personal data, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the ‘contact details’ section above.