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Sadly we cannot offer a free trial period or discounted rates, as this is unfair on members who have invested and are fully-committed to helping us create the best recruiter marketplace in Europe.

It depends how they use it. Some of our members use Hiring Hub’s recruitment agency marketplace as one of their core income channels, logging in daily and working c.2-3 roles a month. These will routinely make one or two placements per month, and can bill more than £100,000 per year on the platform. Others are in niche sectors where there’s fewer opportunities, but when they do arise they have less competition, while some see it simply as a neat way to top up their direct client work, and will dip in and out of it when it suits them. These members may make a placement every other month. The typical placement fee on the marketplace is 15%, so even casual members that only make three or four placements a year get a good return on their annual investment while developing their profile and collecting reviews from employers and candidates to build a strong reputation within the marketplace.

You invoice us for your fee. To simplify payment for the employer we act as a master vendor, so we invoice them on the candidate’s start date. You raise an invoice to us for your fee on the candidate’s start date too, and we’ll release your fee in two stages linked to the candidate’s 60-day rebate period:

• Stage one: 50% of the fee is paid to you upon 46 days.
• Stage two: 50% of the fee is paid to you upon 61 days.

Argh, it hurts, doesn’t it?! After we’ve all had a little weep, we’ll get feedback from the employer to determine what’s happened. Our rebate period is super-transparent:

• If the candidate doesn’t start, no fee is due from the employer.
• If the candidate leaves between 0-45 days, the employer gets a 100% rebate.
• If the candidate leaves between 46-60 days, the employer gets a 50% rebate.

Our payment terms are clear, and we have a rigid collection process. If, however, a fee becomes more than 14 days overdue we will notify you but continue to chase the payment ourselves.

Each case of late payment is taken individually, and we will keep you up to date with progress. Ultimately, we do have the power to assign debt collection over to you, but it is unlikely to ever come to this point.

Let us know if you feel an employer has left an unfair review, or a review that breaches our review guidelines, and we’ll investigate further.

We will remove a review that breaches our policy as quickly as we can, but it can take up to 3 working days, so please bear with us during this period.

We could lie and say “no” but, yes, you are at a slight disadvantage in your first month (or so) over recruitment agencies with proven metrics, historic placement history, and employer/candidate reviews. However, our customer success team works closely with new members to get them successful on the marketplace and proactively sponsor them, encouraging employers to work with them. We’re invested in making you successful because we want you to remain a Hiring Hub member for years, so our goals’ are totally aligned and we’ll commit lots of energy to get you up and running and billing within the first few months.

We encourage employers to put their jobs on Hiring Hub’s marketplace exclusively, and while they can decide to select sole or multiple agencies, if it’s the latter we recommend they engage no more than three recruitment agencies on a brief. Our data shows that, in most circumstances, engaging more than four agencies has little impact on conversion rate and beyond five it’s actually counterproductive, harming conversion rates.

Before any vacancy goes live on the marketplace it must be qualified by our client relationship team. They’ll call the employer to get additional details to produce a full brief and confirm their commitment and likely candidate feedback timescales.

We do this to ensure employers are engaged on the platform and committed to filling their vacancy via the marketplace. We are very clear that they must provide candidate feedback as promptly as possible and if it is likely to take longer than expected they’re asked to communicate this with us so we can pass this onto you, and you can manage your candidate’s expectations.

We do everything we can to maintain the quality of employers and vacancies on our marketplace.

Our goal is to use technology to facilitate better relationships between employers and recruitment agencies, so we definitely don’t prevent you from communicating directly with employers. We do, however, let the employers determine how and when they wish to communicate with agencies and have built tools – like direct messaging – within the app to support fast and direct communication between both parties, while our customer success team is in place to support and manage day-to-day enquiries.

The highest billing member made £157k of placements on the marketplace in 2018, on top of their direct work, which to this day is still a record (can you break it?!). They’re a specialist recruitment agency with five consultants and during that year this represented c.20% of their total annual fee income. During the Covid-19 pandemic in 2020, our top three members all billed over £50k (between March and December), so while activity on the marketplace was lower than normal, our members still made a good return on their membership fees. Indeed, one member made a £18k on the platform in 2020, which made a huge difference to them during a difficult period.

Yes, you can add multiple users to your Hiring Hub account. To do this, click ‘account’ in the right-hand corner of your dashboard and follow the steps. If you’re unsure, call: 0161 300 7235.